Owner / Administrator
Chuck has been in the field of developmental disabilities since 1990. He graduated from the University of Missouri-Rolla, with a degree in Petroleum Engineering in 1983. After graduation, he worked for the United States Geological Survey (USGS) in Rolla, MO for 10 years. In 1990, he started an 8 person group home in Rolla, MO. As the agency began to grow, he started providing Individualized Supported Living (ISL) services in various parts of the state. By 1993, the agency had become large enough that Chuck resigned from the USGS to devote himself fulltime to the agency.
In 1992 the agency decided to try a new model for ISL services. This new model would be to offer a person with disabilities an option to move in with a family instead of a shift-staff home. Through the development of this model, individuals were offered more freedom of choice, more solid relationships within their communities, and the agency was able to assist them in achieving even higher goals. Within 5 years of developing this new model, the agency began to support individuals who also had behavior disorders, in addition to their developmental disability. By placing those individuals with nurturing wholesome families, behaviors were either minimized or eliminated. Individuals who had been in numerous residential settings (due to their behavior disorders) were becoming successful members of their community through the support family model. Support families developed quality relationships with individuals, and the individuals started realizing this was a much better quality of life than being moved from facility to facility.
By 2007 the agency was providing support family services to 45 individuals, and were getting referrals from both the Department of Mental Health (DMH) and Children’s Division (CD). Through Chuck’s role in the development of this model, he began to meet individuals all over the state to determine if he believed they could be successful in a support family ISL. He developed a personal relationship with each individual and helped them to see a hope for a successful future.
Chuck was also the administrator of the agency and was responsible for nearly all communications with state agencies and other service providing agencies, as well as all normal business duties. He developed a positive working relationship with DMH and CD, and was invited to speak all over the state to encourage other agencies in the support family ISL model.
Through personal adversities, life experiences, and his faith in Christ, Chuck believes Restoring Hope, LLC’s primary focus is to bring hope to other people’s lives in a way that is not only encouraging, but is attainable and fulfilling.
Co-Owner / Director of Operations
For the past 24 years, Jeff has spent his career as clergy / pastor. During that time Jeff has served numerous churches throughout Missouri and Indiana as Lead Pastor, church planter, and even associate staff. Jeff’s extensive experience as clergy has allowed him to serve and support numerous families and persons with developmental disabilites. In many of the churches he served, Jeff worked to establish specific programming for those with developmental disabilities. As Jeff’s desire grew more and more to support this specific community of people, he found himself being drawn into the field of providing ongoing supports for those with develomental disabilities. Through his partnership with Chuck Swift, Jeff now finds great fulfillment in supporting these individuals as a contract provider with the Missouri Department of Mental Health (DMH) and Children’s Division (CD).
Jeff believes that his purpose, mission, and calling in life is “to positively influence the lives of other people.” As a co-owner of Restoring Hope, LLC, Jeff now feels that his life mission of positively influencing others has been greatly expanded. Jeff is excited to be part of an agency that allows him to honor his personal faith.
Jeff is still married to his high school sweetheart. He and Kim have been married for 24 years and have two amazing children, JT and Whitney. JT and his wife Bri reside in the West Plains area. Whitney currently attends Missouri State University in Springfield, Missouri.
Our Office Manager, Diane, moved with her husband, Lou, and two sons, Sam and Jack, to Missouri in 1994. A native Virginian, she majored in English Literature at Radford University and worked as a legal secretary and corporate paralegal for fifteen years in various law firms in Richmond, Virginia. She was also employed as personal assistant to Justice Charles S. Russell of the Supreme Court of Virginia for five years before his retirement from the bench. Diane has been with Restoring Hope since January 2014. Her chief responsibility is organizing and managing the steady flow of documentation throughout the agency while pursuing the relentless paper chase of State-required certifications, and her main objective is to do so with a smile!
Springfield Regional Program Manager/QA
Melissa grew up in the small town of Dadeville not too far from Springfield where she was very active in school and church activities. Her parents were foster parents to other children and she and her brother had multiple siblings in and out of their home most of their upbringing. After high school, she attended College of the Ozarks where she majored in Elementary Education and minored in psychology. She taught special education one year and worked as a QDDP for individuals with severe and multiple special needs for 7-1/2 years before joining the Restoring Hope family in January 2015.
Melissa married her husband in October 2008 and they live in Willard, Missouri with their son Kamden, who was born in May 2015. They enjoy watching him grow and change more than anything and feel very blessed to be his parents. Kamden is teaching them a whole new lifestyle as first time parents, although he fits right in and is already attending sporting events with them and traveling some. Melissa also has two nieces and nephews she is very proud of along with a host of “adopted” nieces and nephews. Melissa wishes to be a positive difference in others’ lives and help them be as successful as possible.
Staci grew up in Lincoln, MO. After graduating high school, she attended the University of Central Missouri where she obtained her Bachelor of Social Work degree. After graduating, Staci began working at a community mental health facility in Warsaw, MO. While working in the field, Staci continued her education at the University of Missouri-Kansas City where she obtained her Master of Social Work degree. After finishing her Master’s, she began working at a Targeted Case Management (service coordination) agency as a service coordinator and later moved into the program supervisor role. Staci joined Restoring Hope in October 2015 to develop quality host home services in the Central Missouri region. She and her husband, Brandon Siercks, married in 2010 and returned to Lincoln, MO. They enjoy traveling, attending various sporting events and watching their 2 year old daughter, Kennedi, grow up.
West Plains Regional Program Manager
Jill Pietroburgo grew up in West Plains, MO. After graduating high school, she left her hometown to pursue an elementary education degree at William Jewell College in Liberty, MO. While at William Jewell, Jill not only received her bachelor’s degree in education but also found her husband, Phil. Jill and Phil have been married since August of 1990.
While working at United Cerebral Palsy in Kansas City, MO, Jill continued her education at the University of Kansas pursuing her master’s degree in early childhood special education. After graduation, Jill moved with her husband to Michigan and began working for the Department of Mental Health. During this time Jill created a program to serve families who have children with special needs. A part of this program included training in infant massage. Infant massage became very important to Jill in her work with families and children. Jill has spoken about the importance of touch at several conferences in Missouri and has lead many parent/child massage classes.
Michigan, however, was not the final stop for the Pietroburgo’s. Both Jill and Phil felt the desire to move closer to home and eventually settled down in St. Louis. Jill began teaching part-time for the continuing education department at St. Louis Community College. She also served as a Developmental Specialist for United Services in St. Peters, MO, where she worked with families who have young children with disabilities (birth to 5). After living in St. Louis for 12 years, Jill and Phil moved back to West Plains in 2009 with their three children, Jesse, Grace, and Samuel. Jill was able to secure a part-time teaching position as a 4th grade teacher at Ozarks Christian Academy. Although Jill loves her teaching position, she felt a calling to continue pursuing her interest in working with people with disabilities. Consequently, Jill began working with Restoring Hope in 2012 as a Community Specialist.
Sedalia/Warsaw Program Manager
Whitney was born and raised in the small town of Lincoln, Missouri. She graduated from Lincoln High School in 2008. She received her Associates Degree from State Fair Community College and went on to receive her Bachelor’s Degree in Child Development through Central Methodist University (Fayette). Throughout college, Whitney worked full time as a Paraprofessional/Title 1 teacher at Lincoln Elementary. She also worked for the Center for Human Services as a Case Manager for three years prior to joining the Restoring Hope team.
In August, 2011, Whitney married her husband, Michael, who is a Loan Officer for the Farmers Bank of Lincoln-Warsaw. In August, 2014, they had their first child, Oaklynn, who is now 18 months old, who is outgoing and full of energy! She and her husband enjoy attending local sporting events and watching their daughter grow and learn. They continue to live close to their many friends and family in Lincoln.
Kirksville Regional Program Manager
Veronica was born and raised in Novinger, Missouri. After graduating high school in May of 1993, she married her best friend, Brek Snyder, on September 11, 1993. They have been blessed with three loving children, Dakotta 18, Chance 7, and Mattison 5. In 1996 Veronica went to work for Chariton Valley Association. During her time there she worked in a four person group home, was the off-site coordinator at the residential center, the assistant lead at the group home, and held the lead position at a two person ISL until God directed her toward Restoring Hope. On March 1, 2012 she and her family became a host family for Restoring Hope. The Snyder family opened their home to a very special young man. Since becoming a host family, Veronica has had the opportunity to watch Kirksville Restoring Hope family grow from our make shift office in the local McDonald’s lobby to an actual office location in Kirksville. Veronica’s hard work has been integral to the company’s growth in the Kirskville area, and for that reason she has been entrusted with a position as the Regional Program Manager of Kirksville. Veronica says that she may not have a college degree, but the people she supports have taught her more than any school ever could.
Springfield Regional Program Manager
Nancy grew up in Springfield, MO. While simultaneously working and raising her two beautiful daughters, Tina and Aly, she also attended college at Drury University. She graduated in 2004 with a Bachelor of Science degree in Criminal Justice. Nancy worked with clients with disabilities at another agency, beginning as a direct care worker, and then being promoted to QDDP. She joined Restoring Hope in June 2015 as the Springfield Regional Program Manager. Nancy has a passion for making a difference in the world, and loves taking care of people. Nancy and her husband Will were united in marriage in July 2015. In their spare time they love watching football and traveling.
Springfield Community Specialist
Whitney Smith grew up in a myriad of areas in Missouri and Indiana. She graduated from West Plains High school in 2010, followed by receiving her associates in general studies from Missouri State University- West Plains in 2012. Currently, Whitney is furthering her education at Missouri State University in Springfield, where she is pursuing a degree in Speech- Language Pathology. It is here where Whitney’s love for helping those who are affected by developmental disabilities has flourished. Not only does she spend a large amount of her time studying and learning how to meet the needs of her future clients, she also volunteers as a communication partner in the MSU speech and hearing clinic. She is passionate about serving and meeting the needs of others. Since 2011, Whitney has been on staff with Restoring Hope. Her goal is to do exactly that, to restore hope to others. She feels it is vital for each person that walks through her door to feel like they are coming to family- a place where they feel valued, loved, and important. Working with Restoring Hope gives her the opportunity to serve others in this way. When Whitney isn’t working she enjoys spending time with her family, friends, and puppies.
Kirksville Community Specialist
Darcia was born and raised in Kirskville, Missouri with a loving family. After graduating in 1999, she attended Hannibal La-Grange College and graduated with a Bachelor of Science Degree in Human Services. Darcia has worked in this field in various positions, including ISL’s and as QDDP. In April of 2012, Darcia was blessed with her daughter, Anslee. She and Anslee are very active with family and friends. In April of 2014, Darcia began working for Restoring Hope as the Community Specialist. Darcia says she has been blessed to work with amazing people who have an amazing passion for those they care for. She says that Restoring Hope is truly a family…that when you have a bad day and feel yourself falling, there is always someone to catch you when you fall. Darcia’s role model is her Aunt Mary. Darcia says her Aunt Mary has shown her how to love those that everyone else has thrown away and has also taught her to love those she cares about with her whole heart.
West Plains Regional Program Manager
Valene was born and raised in Mountain View, Missouri. She now resides there with her husband Shawn and their three boys Landon, Quentin, and Easton. After high school she attended Bryan College and earner her Associates Degree in Health Information Technology. Later, she attended Liberty University, and earned her Bachelor’s Degree in Psychology. Valene was a Case Worker for Ozark Independent Living for four years before joining the Restoring Hope team in December, 2015. Valene says, “I thoroughly enjoy my job and pray I am making a positive difference in others’ lives and have always had a passion to help others.” In her free time, Valene enjoys spending time with her boys, attending church, horseback riding, reading, outdoor activities and traveling.
Angela moved from Chicago to return to her hometown and family in Pomona, Missouri. While in Chicago, Angela was the Receptionist and Event Planner for the law firm of Steptoe & Johnson, LLP. She also taught acting at Second City and worked as a professional stage and T.V. actor, appearing on an episode of Chicago Fire. Angela has a Masters in Theatre from Missouri State University; and she enjoys all aspects of the arts including: crafting, oil painting, jewelry making, and fiber art.